- Can I ride on the sidewalk?
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Generally, you cannot ride on the sidewalk. You can ride if there is a sign indicating that it is permitted.
- Does the bike have a lock?
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All bicycles come with locks so you can rest assured.
- Do I need to wear a helmet?
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You may or may not wear a helmet. We provide helmets for free rental.
- Can I use a credit card?
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Credit cards are accepted.
- What should I do if I want to park my bicycle?
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Please park your bicycle in a permitted area.
- Can I change my plan?
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Yes, but please contact us at least one hour before you plan to return the bike.
- What should I do if my bike gets a flat tire?
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Please have it repaired at your nearest bicycle shop. If you have a receipt, we will refund you the repair cost.
- Do you offer bicycle delivery?
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We do not deliver bicycles.
- Can I return the bicycle to somewhere other than the store?
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No. Please be sure to return it to the place where you rented it.
- Can I use the restroom at the store?
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We do not rent out toilets.
Regarding the range of electric bicycles
E-bike
Power Mode: approx. 31 km
Automatic Mode: approx. 40 km
Long Mode: approx. 64 km
E-bike with Child Seat
Automatic Mode: approx. 36 km
*Note: Riding distance may vary depending on the passenger’s weight and road conditions.
In case of an accident
If there are any injured people, provide first aid. If an ambulance is needed, call 119.
Please contact the police and explain the details of the accident. You can contact the police by calling 110.
Please provide your name, address, phone number, and details of the accident.
For smoother communication, please contact us via the app listed on your contact information card.
Outside of business hours:
Please submit your name, address, phone number, and details of the accident via this form.
If the bicycle is not movable, please also include its current location.
We will respond to your report during our next business hours.
※Please return the vehicle yourself. If it is difficult to return the vehicle, additional fees may apply.